International Shipping Correction

All orders are eligible to be changed or canceled by the customer up until fulfillment. Refunds for canceled orders will be deducted a 2.9% fee to cover non-refundable PayPal/Bank fees that OT-Customs pays when refunding an order.

Exclusions: If an order is canceled for any reason by OT-Customs the customer will receive a refund of the full purchase price.

• Orders containing in stock and preorder items will ship when the last preorder item is ready
• If you want in stock items to ship separately from preorder/made to order items please place separate orders with all the in stock items in one order
• Occasionally we may split up domestic orders into two shipments at our discretion
• International orders will only ship separate with separate orders with their own shipping charges

Overview of availability types

In Stock - Products with the in stock banner typically ship in 1-2 business days.

Preorder - Preorder products will have a selection for which quarter the product is estimated to ship in (Q1/Q2/Q3/Q4). This is for the calendar year the order is placed unless otherwise noted.

Made to order - Will list the estimated lead time in the product description. Shifting demands can lead to this timeline being extended. Please only order if you are okay with the wait!